Using Quality Improvement Methods to Improve Patient Experience

Jeff D. Jensen, Lisa Allen, Robert Blasko, Paul Nagy

Research output: Contribution to journalArticlepeer-review

11 Scopus citations


Patient experience is an important component of the overall medical encounter. This paper explores how patient experience is measured and its role in radiology, including its impact on clinical outcomes and reimbursement. Although typically applied to safety and clinical outcomes, quality improvement methodology can also be used to drive improvement efforts centered on patient experience. Applying an established framework for patient-centered care to radiology, this paper provides a number of examples of projects that are likely to yield significant improvement in patient satisfaction measures.

Original languageEnglish (US)
Pages (from-to)1550-1554
Number of pages5
JournalJournal of the American College of Radiology
Issue number12
StatePublished - Dec 1 2016


  • Radiology
  • clinical outcomes
  • patient experience
  • patient satisfaction
  • quality improvement

ASJC Scopus subject areas

  • Radiology Nuclear Medicine and imaging


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