Towards high-reliability organising in healthcare: A strategy for building organisational capacity

Hanan J. Aboumatar, Sallie J. Weaver, Dianne Rees, Michael A. Rosen, Melinda D. Sawyer, Peter J. Pronovost

Research output: Contribution to journalArticlepeer-review

10 Scopus citations


In a high-reliability organisation (HRO), safety and quality (SQ) is an organisational priority, and all workforce members are engaged, continuously learning and improving their work. To build organisational capacity for SQ work, we have developed a role-tailored capacity-building framework that we are currently employing at the Johns Hopkins Armstrong Institute for Patient Safety and Quality as part of an organisational strategy towards HRO. This framework considers organisation-wide competencies for SQ that includes all staff and faculty and is integrated into a broader organisation-wide operating management system for improving quality. In this framework, achieving safe, high-quality care is connected to healthcare workforce preparedness. Capacity-building efforts are tailored to the needs of distinct groups within the workforce that fall within three categories: (1) front-line providers and staff, (2) managers and local improvement personnel and (3) SQ leaders and experts. In this paper we describe this framework, our implementation efforts to date, challenges met and lessons learnt.

Original languageEnglish (US)
Pages (from-to)663-670
Number of pages8
JournalBMJ Quality and Safety
Issue number8
StatePublished - Aug 1 2017


  • Medical education
  • Patient safety
  • Quality improvement

ASJC Scopus subject areas

  • Health Policy


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