TY - JOUR
T1 - Testing a Model of Patient Portal Use in Adult Patients
AU - Son, Hyojin
AU - Nahm, Eun Shim
AU - Zhu, Shijun
AU - Galik, Elizabeth
AU - Seidl, Kristin L.
AU - Van de Castle, Barbara
AU - Russomanno, Vince
N1 - Funding Information:
This study was supported by the 2019 Small Grant from the Sigma Theta Tau International Honor Society of Nursing.Clinical Resources Centers for Medicare and Medicaid Services. Promoting interoperability. https://www.cms.gov/Regulations-and-Guidance/Legislation/EHRIncentivePrograms HealthIT.gov. Resources on health IT. https://www.healthit.gov/ National Cancer Institute. Health Information National Trends Survey. https://hints.cancer.gov/ Centers for Medicare and Medicaid Services. Promoting interoperability. https://www.cms.gov/Regulations-and-Guidance/Legislation/EHRIncentivePrograms HealthIT.gov. Resources on health IT. https://www.healthit.gov/ National Cancer Institute. Health Information National Trends Survey. https://hints.cancer.gov/
Funding Information:
This study was supported by the 2019 Small Grant from the Sigma Theta Tau International Honor Society of Nursing. Clinical Resources
Publisher Copyright:
© 2021 Sigma Theta Tau International
PY - 2021/3
Y1 - 2021/3
N2 - Purpose: The aim of this study was to test a modified version of the Technology Acceptance Model, which describes users’ technology adoption, to examine the relations between patient portal use and potential influencing factors in adult patients who have used patient portals. The modified model posits that patient portal use can be explained by attitude and self-efficacy for using patient portals, perceived usefulness and ease of use, data privacy and security concerns, eHealth literacy, education level, and age. Design: A cross-sectional anonymous online survey was conducted for adult patients who had used their patient portals in the past 12 months. Methods: Participants were recruited from 20 settings selected in a large integrated health care system. Data from 743 patients were subject to structural equation modeling for model testing. Findings: Sixty-eight percent were White and female, with a mean age of 53.1 years (SD = 15.34). Forty-seven percent used patient portals about monthly or more frequently. Scores for perceived usefulness and ease of use of patient portals were relatively high (as measured using the modified Perceived Health Web Site Usability Questionnaire; each item mean, 6.0–6.2; range, 1–7). The final model adequately fit the data (comparative fit index =.983, standardized root mean square residual =.064, root mean square error of approximation =.059). Patient portal self-efficacy and data privacy and security concerns had a direct impact on patient portal use. Perceived usefulness and ease of use, eHealth literacy, education level, and age indirectly influenced patient portal use. Conclusions: This study contributes to expanding a theoretical understanding of adult patients' patient portal use in a real health care environment. Future studies need to include more diverse populations in various settings. Clinical Relevance: Knowledge gained from this study can be used by technology experts to make patient portals more user friendly and by administrators to implement patient portals more effectively.
AB - Purpose: The aim of this study was to test a modified version of the Technology Acceptance Model, which describes users’ technology adoption, to examine the relations between patient portal use and potential influencing factors in adult patients who have used patient portals. The modified model posits that patient portal use can be explained by attitude and self-efficacy for using patient portals, perceived usefulness and ease of use, data privacy and security concerns, eHealth literacy, education level, and age. Design: A cross-sectional anonymous online survey was conducted for adult patients who had used their patient portals in the past 12 months. Methods: Participants were recruited from 20 settings selected in a large integrated health care system. Data from 743 patients were subject to structural equation modeling for model testing. Findings: Sixty-eight percent were White and female, with a mean age of 53.1 years (SD = 15.34). Forty-seven percent used patient portals about monthly or more frequently. Scores for perceived usefulness and ease of use of patient portals were relatively high (as measured using the modified Perceived Health Web Site Usability Questionnaire; each item mean, 6.0–6.2; range, 1–7). The final model adequately fit the data (comparative fit index =.983, standardized root mean square residual =.064, root mean square error of approximation =.059). Patient portal self-efficacy and data privacy and security concerns had a direct impact on patient portal use. Perceived usefulness and ease of use, eHealth literacy, education level, and age indirectly influenced patient portal use. Conclusions: This study contributes to expanding a theoretical understanding of adult patients' patient portal use in a real health care environment. Future studies need to include more diverse populations in various settings. Clinical Relevance: Knowledge gained from this study can be used by technology experts to make patient portals more user friendly and by administrators to implement patient portals more effectively.
KW - Cross-sectional survey
KW - patient portals
KW - structural equation modeling
KW - technology acceptance model
KW - usability
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U2 - 10.1111/jnu.12633
DO - 10.1111/jnu.12633
M3 - Article
C2 - 33538401
AN - SCOPUS:85100343492
SN - 1527-6546
VL - 53
SP - 143
EP - 153
JO - Journal of Nursing Scholarship
JF - Journal of Nursing Scholarship
IS - 2
ER -