TY - JOUR
T1 - Patient satisfaction
T2 - Opportunities for quality improvement
AU - Kadom, Nadja
AU - Nagy, Paul
N1 - Copyright:
Copyright 2020 Elsevier B.V., All rights reserved.
PY - 2014/8
Y1 - 2014/8
N2 - To improve patient satisfaction, it is paramount to understand the role of perceptions, how perceptions can serve as proxies, and how they can be influenced through narration. The patient experience can be likened to a theater performance, and scripted phrases along with well-defined roles assigned to staffmembers can greatly enhance patients' experience and improve satisfaction ratings. Wait times are an important source of patient dissatisfaction and can be addressed with process mapping.
AB - To improve patient satisfaction, it is paramount to understand the role of perceptions, how perceptions can serve as proxies, and how they can be influenced through narration. The patient experience can be likened to a theater performance, and scripted phrases along with well-defined roles assigned to staffmembers can greatly enhance patients' experience and improve satisfaction ratings. Wait times are an important source of patient dissatisfaction and can be addressed with process mapping.
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U2 - 10.1016/j.jacr.2014.04.017
DO - 10.1016/j.jacr.2014.04.017
M3 - Article
C2 - 24928059
AN - SCOPUS:84928096049
SN - 1546-1440
VL - 11
SP - 830
EP - 831
JO - Journal of the American College of Radiology
JF - Journal of the American College of Radiology
IS - 8
ER -