Measurement of user frustration: A biologic approach

Richard L. Hazlett

doi:10.1145/765891.765958

Measurement of user frustration: A biologic approach

Richard L. Hazlett

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

38 Scopus citations

Abstract

This paper describes the use of facial EMG to provide a continuous measure of the user's emotional state. Facial EMG was recorded while female users performed five tasks to one of two web sites. Frustration index scores were developed from the corrugator EMG data by calculating a percentage score of a pre-task baseline. As predicted, the frustration index was greater for (1) novices as compared to experienced users, (2) incorrect as compared to correct answered tasks, and (3) for the web site that was rated more difficult. The frustration index was able to provide important information on web page performance.

Original language	English (US)
Title of host publication	CHI'03 Extended Abstracts on Human Factors in Computing Systems, CHI EA'03
Pages	734-735
Number of pages	2
DOIs	https://doi.org/10.1145/765891.765958
State	Published - Dec 1 2003
Event	Conference on Human Factors in Computing Systems, CHI EA 2003 - Ft. Lauderdale, FL, United States Duration: Apr 5 2003 → Apr 10 2003

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Other

Other	Conference on Human Factors in Computing Systems, CHI EA 2003
Country/Territory	United States
City	Ft. Lauderdale, FL
Period	4/5/03 → 4/10/03

Keywords

Emotion
Facial EMG
User frustration
Web site usability

ASJC Scopus subject areas

Software
Human-Computer Interaction
Computer Graphics and Computer-Aided Design

Access to Document

10.1145/765891.765958

Cite this

Hazlett, RL 2003, Measurement of user frustration: A biologic approach. in CHI'03 Extended Abstracts on Human Factors in Computing Systems, CHI EA'03. Conference on Human Factors in Computing Systems - Proceedings, pp. 734-735, Conference on Human Factors in Computing Systems, CHI EA 2003, Ft. Lauderdale, FL, United States, 4/5/03. https://doi.org/10.1145/765891.765958

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Measurement of user frustration: A biologic approach

Abstract

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Keywords

ASJC Scopus subject areas

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