Improving the quality of service delivery in Nigeria

Kim Young-Mi Kim

Research output: Contribution to journalArticlepeer-review

29 Scopus citations


Evaluates the effect of a nurse training program in family planning counseling skills on the quality of service delivery at the clinic level, as well as its impact on client compliance with prearranged appointments. The study used a quasi-experimental design to compare certified nurses who received six weeks of family planning technical training with certified nurses who, in addition to the technical training course, received a three-day course in counseling skills. Data were collected through client exit interviews, expert observation, and inspection of medical record abstracts. Trained nurses performed better than their untrained counterparts in the quality-of-care areas investigated - interpersonal relations, information giving, counseling, and mechanisms for encouraging continuity. The likelihood that clients will attend followup visits was also found to improve when they were attended by trained professionals. -from Authors

Original languageEnglish (US)
Pages (from-to)118-127
Number of pages10
JournalStudies in family planning
Issue number2
StatePublished - 1992
Externally publishedYes

ASJC Scopus subject areas

  • Demography
  • Social Sciences (miscellaneous)


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