Implementation of a training and structured skills assessment program for medical assistants in a primary care setting.

Tammie Hull, Patricia Taylor, Emily Turo, Joan Kramer, Susan Crocetti, Maura McGuire

Research output: Contribution to journalArticlepeer-review

4 Scopus citations

Abstract

As part of ongoing efforts to improve quality of care through clinical education of our medical assisting staff, we developed a competency-based training and assessment program. At the time of program implementation, we assessed clinical skills of 111 certified medical assistants and found that 10% were unable to accurately measure blood pressure, 9% were unable to correctly perform an intradermal injection, and 48% were unable to correctly draw specified volumes into syringes. More than 10 years after program implementation, we continue to detect and remediate clinical skills in newly hired employees. This case study report describes the evolution of the program and assessment findings.

Original languageEnglish (US)
Pages (from-to)50-60
Number of pages11
JournalJournal for healthcare quality : official publication of the National Association for Healthcare Quality
Volume35
Issue number4
DOIs
StatePublished - Jan 1 2013
Externally publishedYes

ASJC Scopus subject areas

  • Health Policy
  • Public Health, Environmental and Occupational Health

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