TY - JOUR
T1 - Electronic messaging and communication with living kidney donors
AU - Ruck, Jessica M.
AU - Zhou, Sheng
AU - Thomas, Alvin G.
AU - Cramm, Shannon L.
AU - Massie, Allan B.
AU - Montgomery, John R.
AU - Berger, Jonathan C.
AU - Henderson, Macey L.
AU - Segev, Dorry L.
N1 - Publisher Copyright:
© 2017 John Wiley & Sons A/S. Published by John Wiley & Sons Ltd
PY - 2018/2
Y1 - 2018/2
N2 - New regulations require living kidney donor (LKD) follow-up for 2 years, but donor retention remains poor. Electronic communication (eg, text messaging and e-mail) might improve donor retention. To explore the possible impact of electronic communication, we recruited LKDs to participate in an exploratory study of communication via telephone, e-mail, or text messaging postdonation; communication through this study was purely optional and did not replace standard follow-up. Of 69 LKDs recruited, 3% requested telephone call, 52% e-mail, and 45% text messaging. Telephone response rate was 0%; these LKDs were subsequently excluded from analysis. Overall response rates with e-mail or text messaging at 1 week, 1 month, 6 months, 1 year, and 2 years were 94%, 87%, 81%, 72%, and 72%. Lower response rates were seen in African Americans, even after adjusting for age, sex, and contact method (incidence rate ratio (IRR) nonresponse 2.075.8116.36, P =.001). Text messaging had higher response rates than e-mail (IRR nonresponse 0.110.280.71, P =.007). Rates of nonresponse were similar by sex (IRR 0.68, P =.4) and age (IRR 1.00, P >.9). In summary, LKDs strongly preferred electronic messaging over telephone and were highly responsive 2 years postdonation, even in this nonrequired, nonincentivized exploratory research study. These electronic communication tools can be automated and may improve regulatory compliance and postdonation care.
AB - New regulations require living kidney donor (LKD) follow-up for 2 years, but donor retention remains poor. Electronic communication (eg, text messaging and e-mail) might improve donor retention. To explore the possible impact of electronic communication, we recruited LKDs to participate in an exploratory study of communication via telephone, e-mail, or text messaging postdonation; communication through this study was purely optional and did not replace standard follow-up. Of 69 LKDs recruited, 3% requested telephone call, 52% e-mail, and 45% text messaging. Telephone response rate was 0%; these LKDs were subsequently excluded from analysis. Overall response rates with e-mail or text messaging at 1 week, 1 month, 6 months, 1 year, and 2 years were 94%, 87%, 81%, 72%, and 72%. Lower response rates were seen in African Americans, even after adjusting for age, sex, and contact method (incidence rate ratio (IRR) nonresponse 2.075.8116.36, P =.001). Text messaging had higher response rates than e-mail (IRR nonresponse 0.110.280.71, P =.007). Rates of nonresponse were similar by sex (IRR 0.68, P =.4) and age (IRR 1.00, P >.9). In summary, LKDs strongly preferred electronic messaging over telephone and were highly responsive 2 years postdonation, even in this nonrequired, nonincentivized exploratory research study. These electronic communication tools can be automated and may improve regulatory compliance and postdonation care.
KW - communication
KW - electronic messaging
KW - follow-up
KW - living kidney donor
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U2 - 10.1111/ctr.13184
DO - 10.1111/ctr.13184
M3 - Article
C2 - 29281129
AN - SCOPUS:85041485051
SN - 0902-0063
VL - 32
JO - Clinical Transplantation
JF - Clinical Transplantation
IS - 2
M1 - e13184
ER -