Coping with workplace violence in healthcare settings: Social support and strategies

Siqi Zhao, He Liu, Hongkun Ma, Mingli Jiao, Ye Li, Yanhua Hao, Yihua Sun, Lijun Gao, Sun Hong, Zheng Kang, Qunhong Wu, Hong Qiao

Research output: Contribution to journalArticlepeer-review

25 Scopus citations


A cross-sectional survey of healthcare professionals from 19 hospitals in six cities of Heilongjiang Province, China was conducted. This study had two objectives: (1) to examine the factors influencing healthcare workers’ opinions of strategies to prevent workplace violence, using social support theory, and (2) to encourage healthcare organisations and the larger society to offer greater support to healthcare workers. The respondents exposed to workplace violence expected to receive organisational and social support. Those exposed to psychological violence had a strong opinion of the need for target training to strengthen their competence in responding to violence (OR = 1.319, 95% CI: 1.034–1.658) and enacting workplace violence legislation (OR = 1.968, 95% CI: 1.523–2.543).Those exposed to physical violence thought it might be useful to reinforce staff with back-up support (OR = 3.101, 95% CI: 1.085–8.860). Those exposed to both types of violence and those with high anxiety levels need greater support at both the organisational and societal levels.

Original languageEnglish (US)
Pages (from-to)14429-14444
Number of pages16
JournalInternational Journal of Environmental Research and Public Health
Issue number11
StatePublished - Nov 13 2015
Externally publishedYes


  • Healthcare workers
  • Social support
  • Strategies
  • Workplace violence

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health
  • Health, Toxicology and Mutagenesis


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