Collaborative software development for a Brazilian telehealth program

Luiz M.P. Sanches, Marcelline R. Harris, Patricia A. Abbott, Magdala A. Novaes, Maria H.B.M. Lopes

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations


Telehealth services in the State of Pernambuco, Brazil are led by the Telehealth Center (RedeNUTES) and based on HealthNet 2.0 software. Among the tele-assistance services, health professionals have clinical discussions focused on second opinions. This paper reports the experience in a PhD study through mixed-methods, to evaluate the telehealth services, planning and modeling a new tool to improve a telehealth system. We described the nurse's role in each phase of this study. The method of User-Centered Design was explored in three phases as Identification of work process, User's perception and collaborative modeling, Observational usability study. The main frame was based on collaborative techniques as Collaborative Prototype Design Process, cognitive walkthrough, and thinking-aloud. The users also identified all usability problems identified by the evaluators. The methods were useful in identifying usability problems, and easy to employ using standard equipment and software thus a relatively low cost approach to usability testing.

Original languageEnglish (US)
Title of host publicationNursing Informatics 2014
Subtitle of host publicationEast Meets West eSMART+ - Proceedings of the 12th International Congress on Nursing Informatics, NI 2014
PublisherIOS Press
Number of pages8
ISBN (Print)9781614994145
StatePublished - Jan 1 2014
Externally publishedYes
Event12th International Congress on Nursing Informatics: East Meets West eSMART+, NI 2014 - Taipei, Taiwan, Province of China
Duration: Jun 21 2014Jun 25 2014

Publication series

NameStudies in Health Technology and Informatics
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365


Other12th International Congress on Nursing Informatics: East Meets West eSMART+, NI 2014
Country/TerritoryTaiwan, Province of China


  • group processes
  • software designs
  • telehealth

ASJC Scopus subject areas

  • Biomedical Engineering
  • Health Informatics
  • Health Information Management


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