TY - JOUR
T1 - Client communication behaviors with health care providers in Indonesia
AU - Kim, Young Mi
AU - Kols, Adrienne
AU - Bonnin, Christine
AU - Richardson, Paul
AU - Roter, Debra
N1 - Funding Information:
The study report was carried out by the Quality Assurance Project (QAP), which is managed by the Center for Human Services (CHS), Bethesda, MD, and funded by the US Agency for International Development (USAID) contract number HRN-C-00-96-90013. The study report was done through the Johns Hopkins University Center for Communication Programs (JHU/CCP), a sub-contractor of QAP. The authors thank Leslie B. Curtin and Bambang Samekto (USAID/Indonesia), Pudjo Radandjo, Maman Sudjana, and Sugiri Syarief (National Family Planning Coordinating Board: BKKBN), Endang Basuki, Erlaini, Emirita Serman, and Bruce Moren (JHU/CCP consultants), Anne Palmer (JHU/CCP/Baltimore), Fitri Putjuk, J. Douglas Storey, Gary Lewis, Eugenita Garot, Endang Iradati, Nurfina Bachitar, and Christiana Tri Desintawati (JHU/CCP/Indonesia), Susan Larson (JHU), Jim Heiby (USAID), and David Nicholas, Hany Abdallah, and Paula Tavrow (QAP/CHS).
PY - 2001
Y1 - 2001
N2 - Patient participation in health care consultations can improve the quality of decision making and increase patients' commitment to the treatment plan. This study examines client participation, operationally defined as client active communication, during family planning consultations in Indonesia. Data were collected on 1203 consultations in the provinces of East Java and Lampung. Sessions were audiotaped and the conversation coded using an adaptation of the roter interaction analysis system (RIAS). Culturally acceptable ways for Indonesian clients to participate in consultations include asking questions, requesting clarification, stating opinions, and expressing concerns. Factors significantly associated with client active communication were, in order of importance, providers' information giving, providers' facilitative communication, providers' expressions of negative emotion, client educational level, and province. The latter suggests the influence of culture on client participation. The results suggest that a combination of provider training and client education on key communication skills could increase client participation in health care consultations.
AB - Patient participation in health care consultations can improve the quality of decision making and increase patients' commitment to the treatment plan. This study examines client participation, operationally defined as client active communication, during family planning consultations in Indonesia. Data were collected on 1203 consultations in the provinces of East Java and Lampung. Sessions were audiotaped and the conversation coded using an adaptation of the roter interaction analysis system (RIAS). Culturally acceptable ways for Indonesian clients to participate in consultations include asking questions, requesting clarification, stating opinions, and expressing concerns. Factors significantly associated with client active communication were, in order of importance, providers' information giving, providers' facilitative communication, providers' expressions of negative emotion, client educational level, and province. The latter suggests the influence of culture on client participation. The results suggest that a combination of provider training and client education on key communication skills could increase client participation in health care consultations.
KW - Client-provider interaction
KW - Patient participation
UR - http://www.scopus.com/inward/record.url?scp=0034815461&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=0034815461&partnerID=8YFLogxK
U2 - 10.1016/S0738-3991(01)00144-6
DO - 10.1016/S0738-3991(01)00144-6
M3 - Article
C2 - 11602369
AN - SCOPUS:0034815461
SN - 0738-3991
VL - 45
SP - 59
EP - 68
JO - Patient Education and Counseling
JF - Patient Education and Counseling
IS - 1
ER -