Building the business case for clinical quality.

William J. Ward, Lynn Spragens, Ken Smithson

Research output: Contribution to journalArticlepeer-review

19 Scopus citations


Following are key findings of VHA Inc.'s Transformation of the ICU collaborative: Instead of improving patient outcomes, focusing too much on reducing costs as a performance improvement strategy only lays the groundwork for increased quality problems and higher costs. Improving quality can improve the bottom line, as long as there is patient demand. As a type, hospitals are organizations that characteristically have high fixed costs. The more customers such organizations can serve with the same investment, the greater their profits.

Original languageEnglish (US)
Pages (from-to)92-98
Number of pages7
JournalHealthcare financial management : journal of the Healthcare Financial Management Association
Issue number12
StatePublished - Dec 2006

ASJC Scopus subject areas

  • Medicine(all)


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