Abstract
This case study assesses the uptake, user characteristics, and outcomes of automated self-scheduling in a community-based physician group affiliated with an academic health system. We analyzed 1 995 909 appointments booked between January 1, 2019, and June 30, 2021 at more than 30 practice sites. Over the study period, uptake of self-scheduling increased from 4% to 15% of kept appointments. Younger, commercially insured patients were more likely to be users. Missed appointments were lower and cancelations were higher for self-scheduled patients. An examination of characteristics, benefits, and usage of automated self-scheduling provides insight to those organizations contemplating the implementation or expansion of similar consumer-facing digital self-scheduling platforms.
Original language | English (US) |
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Pages (from-to) | 1637-1641 |
Number of pages | 5 |
Journal | Journal of the American Medical Informatics Association |
Volume | 29 |
Issue number | 9 |
DOIs | |
State | Published - Sep 1 2022 |
Keywords
- ambulatory
- appointment
- digital health
- scheduling
- self-scheduling
ASJC Scopus subject areas
- Health Informatics