An appointment-based service center with guaranteed service

Yair M. Babad, Maqbool Dada, Aditya N. Saharia

Research output: Contribution to journalArticlepeer-review

7 Scopus citations


Customers are scheduled to arrive at periodic scheduling intervals to receive service from a single server system. A customer must start receiving service within a given departure interval; if this is not the case, the system will pay a penalty and/or transfer the customer to another facility at the system's cost. A complete transient and steady-state analysis of the system is given, the optimal scheduling and departure intervals are determined, and the virtual work in the system is analyzed.

Original languageEnglish (US)
Pages (from-to)246-258
Number of pages13
JournalEuropean Journal of Operational Research
Issue number2
StatePublished - Mar 8 1996
Externally publishedYes


  • Guaranteed service
  • Queueing
  • Service center management
  • Stochastic processes

ASJC Scopus subject areas

  • General Computer Science
  • Modeling and Simulation
  • Management Science and Operations Research
  • Information Systems and Management


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