A systematic approach: optimization of healthcare operations with knowledge management.

Nilmini Wickramasinghe, Rajeev K. Bali, M. Chris Gibbons, J. H.James Choi, Jonathan L. Schaffer

Research output: Contribution to journalArticlepeer-review

11 Scopus citations


Effective decision making is vital in all healthcare activities. While this decision making is typically complex and unstructured, it requires the decision maker to gather multispectral data and information in order to make an effective choice when faced with numerous options. Unstructured decision making in dynamic and complex environments is challenging and in almost every situation the decision maker is undoubtedly faced with information inferiority. The need for germane knowledge, pertinent information and relevant data are critical and hence the value of harnessing knowledge and embracing the tools, techniques, technologies and tactics of knowledge management are essential to ensuring efficiency and efficacy in the decision making process. The systematic approach and application of knowledge management (KM) principles and tools can provide the necessary foundation for improving the decision making processes in healthcare. A combination of Boyd's OODA Loop (Observe, Orient, Decide, Act) and the Intelligence Continuum provide an integrated, systematic and dynamic model for ensuring that the healthcare decision maker is always provided with the appropriate and necessary knowledge elements that will help to ensure that healthcare decision making process outcomes are optimized for maximal patient benefit. The example of orthopaedic operating room processes will illustrate the application of the integrated model to support effective decision making in the clinical environment.

Original languageEnglish (US)
Pages (from-to)44-50
Number of pages7
JournalJournal of healthcare information management : JHIM
Issue number3
StatePublished - Jan 1 2009

ASJC Scopus subject areas

  • General Medicine


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