A Mock Telephone Triage Experience for Nurse Practitioner Students

Research output: Contribution to journalArticlepeer-review


The ability to manage patient telephone calls competently and confidently is an important skill for nurse practitioners (NPs). A curriculum intervention was implemented in a pediatric NP program to promote this skill. Thirty-nine NP students participated in a mock telephone triage experience to determine whether triage, involving student/faculty mock parent telephone calls, would increase the student's confidence and competence. A Likert scale pre/post questionnaire surveying perceived confidence, competence, and readiness to practice revealed an increase in students’ confidence in decision making, assessing the patient, and making a diagnosis over the phone.

Original languageEnglish (US)
Pages (from-to)320-323
Number of pages4
JournalJournal for Nurse Practitioners
Issue number3
StatePublished - Mar 2022


  • curriculum development in nurse practitioner programs
  • nurse practitioner student
  • pediatrics
  • primary care
  • telephone triage skills

ASJC Scopus subject areas

  • Advanced and Specialized Nursing


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